Mark Crump - State Farm Insurance Agent

Marie Council at Mark Crump State Farm in Newport News, VA is absolutely amazing. She is a highly professional, reliable, and consistent Customer Relations Representative who truly cares about her clients. Marie is always helpful, patient, and kind, and she takes the time to make sure everything is explained clearly and handled efficiently. Her dedication and positive attitude make every interaction a great experience. I highly recommend Marie to anyone looking for outstanding customer service and dependable insurance support.

I want to sincerely thank you for the amazing service I have received. You truly have a wonderful team, and I hope you continue working together in the same way. The service I experienced was so outstanding that I wish I could give 20 stars instead of just 5, and honestly, they may even deserve more. I want to especially recognize each member of your team; they all perform their work with professionalism, dedication, and genuine care, and I extend my gratitude to every single one of them. I would also like to give special thanks to Marie, who has handled all my matters personally—her support and attention have been exceptional. Mark Crump and his team are truly outstanding, and I thank them and the entire staff for their tireless, successful efforts. The work they do is extremely impressiv

Marie Council was terrific! She is so professional with helping my Son get his own insurance plan for his vehicle! Thank you so much!

I submitted a claim to State Farm for a cracked windshield. I received excellent service from agent Katrina. She submitted my request, and I received a call from the glass company within 30 minutes to schedule a replacement windshield. My replacement windshield was scheduled for the next day. Thank you, State Farm, for your prompt and professional services.

Thankful for Katrina today. She was exceptional in her assistance in switching my coverage from my sold car to my new car. Easy to do and she had everything sent to me in a extremely timely manner. Thank you, Katrina - You're awesome!!