CHRISTUS Health Plan

I just started with this insurance. My sales rep was Jessica who signed me up. I was told to pick at date for my first payment to go thru. I picked the 25th cuz i didnt get paid til 23rd. But it went thru on the 22. I tried calling the 24 hr number to be told it was 8 to 6. So i left a message n called the next day. Jessica wouldnt take my call. So Alia gives me a number where noone could help me. I just happened to see an email with a number on it n called it. Alicia was awesome explained it all. That payment was first installment to start ur insurance. No date was supposed to be set. N monthly payment from here on out would be taken out the very last day of the month. Lets hope so. My experience with Jessica seemed like the old car salesman trick get u in n ur supposed to figure it out.

Melissa was so great with setting up my Christus Medicare Plan. Due to caring for sick family, I'd been putting it off & open enrollment was closing end of November. Thankfully, Melissa called in time. She was so patient answering my questions, was very knowledgeable, I didn't feel rushed, she completed everything & coverage started. Fast forward year or so later, my husband needed coverage. He'd spoke with Morgan who was just as helpful. I can attest to that as I joined in conversations he'd had with her. We're so thankful for her also! There have been minimal questions/issues since regarding coverage but was able to resolve by pulling out the detailed information we'd received or a brief call. I have a bit of insurance background so I know there's issues with every plan out there that h

I am without health insurance right now even though on Marketplace it says i am insured through Christus. I have spent over almost 2 hours between talking to employees only to be transferred, or sitting on hold. I have sent an email with NO response. I have had to cancel a doctor's appointment because I can't get help. Christus Health plan truly does not care!

Denies pretty much everything for my daughter even with a referral or prior authorization, but they're quick to take out their payment every month. Doctor's and specialist are very limited I can't even sign up for the online members portal as authorized representative keeps giving me run around the customer service reps are rude and unprofessional. I can't wait until open enrollment comes back around.

Melissa was great. She answered all of our questions and explained the Medicare plan options in great detail, and even looked up individual medications to see what is covered. My mother and Grandmother both enrolled. It was nice to have something that is usually complicated presented in an informative easy to understand manner. Thanks Melissa