Carmen Turner: Allstate Insurance

Hands down one of the worst reps I’ve dealt with. I’ve tried to contact her via email, no response. I tried contacting her through the Allstate website, no response. I really wonder how Allstate allows this… happy I cancelled my policy.

Ms.Turner cares about her clients, and is more than willing to go above and beyond to ensure that you are getting the best rate.

Initially, coverage was normal and customer service was exceptional. Recently due to short staffing, I’ve not been able to reach anyone in the office. I was able to email with Carmen briefly but then communication stopped. I asked about changing agents but was I formed by another agent I can’t do that. My rate went up on my latest renewal and when I couldn’t get in touch with anyone to find out why, I’ve changed companies and actually have better coverage and paying significantly less. My driving record has not changed so no legitimate reason for the increase. I was very happy with Allstate but didn’t realize I have been quoted less then average coverage for the rate I was paying. At some point I may check with a different Allstate agent concerning their rates for comparable coverage

I have had Allstate for my auto, home and umbrella insurance for more than 3 years. I have had no issue with AllState. My issue is with Carmen and her staffs. Till few weeks ago, i could call or email them and I would get a call back or response to my e-mails in 1 to 2 days. That staff left the job there now. I have few questions regarding my homeowner insurance renewal and I have trying to get hold of Carmen for few months now, without any response. I emailed her multiple times, no response.I called her, no answer. I left voice mail, no call back. One time I was lucky that a staff named Jesus answered my phone, he said he would call me back or email me with answers to my question. But he did not get back to me,. then again I left multiple voice mails for him and Carmen over few weeks.. Fi

My name is Jose Zaldivar I've been an Allstate account holder for the past 3 to 5 years never had any complaints. I've recently called because of my billing issue. It's a very simple issue that can be fixed with a called. I had recently taken the liberty of taking my automatic payment out for the past months. I've paid my bill of $370 monthly without being drafted from my account. Because the way the system is set up I understand now I have to 2 months together before the 2/2/2019, which bring my account to a total of $708.12. I agreed to pay $354.06 and to enroll once more in the automatic payment. My complaint is with a girl named Jocelyn who works with Carmen my agent. I've spoken to her a couple of times. Every single time that Jocelyn doesn't seem to understand what my concern is. Sh