Auto-Owners Insurance Rochester Claims

Customer service with this company is extremely poor. They contracted a claims adjustor from Texas to come out and check on a SNOW and ICE claim that caused a wet basement. It was not seepage from the walls; as a matter of fact, the walls appear to be wet from absorbing the water from the carpet and wood; however, they would not send out a different adjustor and are not covering any damage. They are cheap, in rates and service - not worth sacrificing a slightly more expensive company for this type of service.

I've been getting the run around for 2 months for a boat claim and cant even get a phone call, the adjuster tells my agent that he has been in contact when in fact I haven't spoken to him in weeks! The third party they hired has messed up the estimate 3 time starting the process over each time and now I'll miss an annual trip due to them dragging their feet. I am in the process of filing a complaint with the MN attorney general, maybe they can make something happen...... A simple phone call to keep me in the loop would be nice but that never happened, on to other avenues I guess. Updates will follow Update: call to todd hudat's manager never got a reply....... he did finally contact me, but when I mentioned my call to the attorney general's office he got mad and hung up on me with no more

My mom has been paying home insurance through this company for 7 years and never has filed a claim, now it has been found that due to storm damage the roof has been leaking and wrecked insulation and sheetrock, which was not detectable prior to wall being removed for want of redoing a bedroom. Discovered black mold and the roof leaks. Company claims that damage is not covered. Very frustrating when the roof leaked down the inside of the wall and didn't make obvious marks as to the extent of the damage prior to this.

We recently bought a property and reinstated the policy. We told the agent Nick H. To change the billing address, but he didn't. The business credit card we have him got denied, because of a limit we weren't aware of. He didn't give us a courtesy call to give him a different credit card. And now since the letter of denial and reinstatement was sent to the wrong address, we are unable to get insurance. Poor customer service and every inept.

Horrible insurance company! When a tree fell on my $3500.00 she shed, I called and spoke with a claims agents who said " well, what was the shed, like a rubbermaid shed? When I stated the cost, he said, "well, you didn't have much of value in it did you? So glad to now have a different company!!!!