Austin Insurance Agency

Austin Insurance’s motto perfectly describes their quality service, thoughtful customer care and impressive expertise ~ all embodied perfectly in our service agent, Liz Drouin. Liz‘s attention to detail is outstanding, as is her ability to match your needs with the best possible options! After having spent over three decades in the customer service field myself, I wouldn’t even consider bringing my insurance needs anywhere else. The moment you walk through their door you are greeted with warm smiles and leave knowing that Your family, is indeed, being protected by Their family!

Liz was amazing to work with during the purchase of my leased vehicle. We ran into multiple issues with the registry, and Liz immediately took charge—working directly with both the registry and the leasing company to get everything resolved. She truly handled everything from A to Z while consistently keeping me informed along the way. I’m so happy to have Austin Insurance as a trusted partner and glad I moved my insurance relationship over to them last spring!

Liz Drouin showed great costumer service and professionalism. She was very helpful in explaining key details and information to someone that doesn’t know to much about insurance. Well spoken and was able to answer all my questions! What a great experience with Liz Drouin at Austin’s insurance agency!

In 16 years of dealing with insurance, I’ve never had someone take the time to make sure I truly understood my policy—until Kyle. After a really stressful total-loss accident, my old agency didn’t even reach out. Kyle stepped in without hesitation, walked me through the entire process, and then helped me secure a new policy with better coverage and a lower rate. He truly went above and beyond. This is a family business that treats you like family, and Kyle is nothing short of a hero in my book.

I can't say enough about Liz Drouin at Austin Insurance. She came to my family's rescue today! What could have been a nightmare situation, especially over the long Holiday weekend, was resolved in record time. It was the beginning of her long holiday weekend but she stayed on top of our issue and worked to resolve it during her personal time off. Employees like that are hard to find!!! I hope she receives some recognition for a job well done - above and beyond! Thanks Liz!!!