Arbella Insurance - Quincy Claim Office

We have had Arbella for 20 years, & two houses. We have made four claims over this period. Each time Arbella has taken care of us instead of finding a loop hole to leave us hanging. Our recent claim was handled by Claim Specialist Erynne Kelley. She was fair, honest, extremely helpful. Come the end of the day that is exactly what I want in an insurance company.

I’ve been a customer of them for 20 years. Their premium was going up every year. Decided to cancel their policy (too late; I would have saved some money). They holded over $300 more than what I’ve expected. Please read below if you will cancel their policy, and you should do it, to save money: “If the policy is cancelled, the amount of your refund will be determined. by a pro rata table based on the number of days the policy was in effect. If the policy is cancelled by you or by law, we may give you a refund, which is less than proportional based on a “short rate” table.” I hope this will help someone with cancellations policy..

As a loyal customer for seven years—consistently paying my premiums in full each year—I have observed annual increases in my insurance costs. Despite these rising prices, I remained with the company until today, when I am compelled to terminate my policy. The primary reason for my decision stems from a recent accident in which I was side-swiped by another driver, resulting in damage to the rear quarter panel and bumper. Although I was found not at fault, I was required to pay a significant portion of the repair expenses out of my own pocket. Arbella, only covered a fraction of the costs, citing the higher labor rates of the specialized body shop I selected. Notably, the at-fault driver was also insured by Arbella, which raises concerns about a potential conflict of interest and the compan

Stay Away from Arbella Auto Insurance – Worst Experience Ever Whatever you do, please stay far away from Arbella Auto Insurance. They are hands down the worst insurance company I’ve ever dealt with. Here's my experience: Someone hit my vehicle while it was parked. I called Arbella to file a claim, and they immediately denied it. They then told me to resubmit the claim, which I did. After resubmitting, they suddenly demanded $1,634 from me, even though I had full coverage (including collision) and had paid my policy in full for the last three years. There was absolutely no reason for me to owe anything additional. Despite my confusion, I paid the amount. Then Arbella claimed that my car had been involved in multiple accidents, which is completely false. I have photo proof showing my vehi

Had renters isnruance one year. I called and cancelled plan. They kept calling to ask why I was cancelled. I ignored them and they sent a $51 bill to collections. Absolutely despicable company.