American Auto Insurance

Des Plaines, IL · Auto insurance agency

Rating
4.7/5
★★★★★ 4.7
Reviews
20
Rank in Des Plaines
#2
of 26 insurance agents
City Percentile
68%
rating percentile
Address
American Auto Insurance, 2340 S River Rd Suite 420, Des Plaines, IL 60018
Phone
(847) 888-2300
Website
www.americanautoinsurance.com/?utm_source=google_my_business&utm_medium=organic

American Auto Insurance is an insurance agent located in Des Plaines, IL. It is one of 26 insurance agents listed in Des Plaines. Its 4.7-star rating is above the Des Plaines city average of 3.9 stars. It ranks #2 among Des Plaines insurance agents by combined rating and review volume. There are 3 photos associated with this location.

About American Auto Insurance

American Auto Insurance in Des Plaines, IL has been providing affordable auto insurance and SR-22 insurance to drivers across Illinois for over 30 years. With a strong reputation for reliability and customer satisfaction, we proudly maintain an A+... More

Customer Reviews

★☆☆☆☆ 1.0 Talia Sellers · Feb 2026

Michael Cuzzi, a claims adjuster employed by your company, has demonstrated a level of conduct that is deeply unprofessional, dismissive, and entirely lacking in basic compassion. Throughout this matter, he has treated individuals involved as though they have not experienced a traumatic event, while imposing unreasonable and excessive demands without regard for their circumstances. This behavior reflects poorly not only on Mr. Cuzzi, but on your organization as a whole. Allowing an adjuster to operate in this manner raises serious concerns about your company’s standards, values, and approach to claimants. My attorney will be pursuing all compensation to which I am entitled and will be evaluating options that do not involve continued engagement with your company. This experience has been re

★★★★★ 5.0 Josiah George ufot · Oct 2025

My agent was kind and helpful. Very well done

★★★★★ 5.0 Nicole Bold · May 2025

Heather was so very nice, and informative! She was an absolute pleasure to speak with! I really like speaking with people that aren't in a rush and takes their time like Heather did!! She was the BEST!!!!

★☆☆☆☆ 1.0 Sabo Menkovic · Jul 2025

This company is a Scam. Charged me $750 to start my policy. Telling me that they have the best rates. My car was in a hit and run. I provided all the documents, and they purposefully rejected my claim Because I made a mistake on my policy and mis-spelled the street I was on. Please do not use this garbage company. They are liars, they insurance reps say they are america auto however, they send you to a third party agency. That sends you to a 1 star 200 review body shop that steals from your car. SCAMMMMMM ARTIST!

★★★★★ 5.0 Gladys Luna · Aug 2024

Zulma Was such an amazing help with getting me Insurance quickly! I needed coverage right away and she went above and beyond with assisting me and walking me through the entire process. The whole thing took less than 20 minutes. Thanks again Zulma

Accessibility & Amenities

✓ Online Appointments ✓ Onsite Services ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Lgbtq Friendly ✓ Transgender Safespace ✓ Debit Cards

Services

Auto insurance agencyInsurance agencyInsurance brokerInsurance company

Top Insurance Agents in Des Plaines

NameRatingReviews
Guy Winters - State Farm Insurance Agent★★★★★ 4.920 reviews
Lukasz Ciura★★★★★ 5.06 reviews
Willow Insurance Group★★★★☆ 4.312 reviews
Loyal Insurance Services IL★★★★★ 4.58 reviews
Amigo Insurance★★★☆☆ 2.77 reviews
Special Insurance Company★★★★★ 5.00 reviews
United Auto Insurance★★★★★ 4.90 reviews
Dave Miller - State Farm Insurance Agent★★★★★ 4.90 reviews
Farmers Insurance - Joanna Conley★★★★★ 4.80 reviews
Susan Palkovic - State Farm Insurance Agent★★★★★ 4.80 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.