AAA Newport News Insurance and Member Services

Went there to notarize a document for my child, Brenda was very courteous, helped me with that in no time and even gave a little treat to my child. The lady at the front desk was also very nice and she helped me setup the ProtectMyID.

Learning g how to park an MB. That is a sha.e that AAA don't test the employees before they give them a dynamic ford rig.

My family has been a loyal AAA member for over 30 years, including my two adult children. Recently, my daughter experienced a battery issue and contacted AAA for assistance. The battery in question was a AAA-branded battery and still under warranty. A contractor sent by AAA arrived, jumped the car, and told my daughter that AAA would not replace the battery because it didn’t show a “full red” reading during the test. Afterward, my daughter took her two young children to the store, but the van's dashboard indicators lit up, and the vehicle began running poorly. I had to go pick them up and bring them to safety. The next day, a reputable service department inspected the van and confirmed the battery was no longer charging correctly. They replaced the AAA battery for over $200, even though i

Outstanding! I went to this office to simply register for TSA pre-check. The woman that greeted me could not have been more pleasant. Then the agent that processed my registration was excellent as well. She was efficient, extremely nice and actually made my visit enjoyable. Thanks to these kind folks.

5 year member (going on 6) customer service has been horrible, my first time speaking with agent(4years ago) in regards to billing issues(aaa neglect), she starts the convo off with a condescending "I'm fresh off vacation"... Customer service has been declining ever since, unfortunately, & sounds like us policyholders are just funding "vacations" in return we get a traumatic experience