AAA Independence Insurance and Member Services

Love AAA service. Will not go through them for travel agent though. She was nice and process of booking was good. The place she sent us wasn't very good. There were no beach chairs, couldn't go into the water on account of the beach has giant pieces of concrete to help erosion making it un-usable, about half of the staff ignored us, and our ocean front room looked at a tree. This has ruined Mexico for us.

Kim Carter was exceptionally helpful yesterday when we stopped in with mechanical problems with our shuttle bus/rv. She went above and beyond getting help for us. (We had already been two days behind schedule getting home from vacation due to breakdown) Thanks to her knowledge and kindness, we got the bus fixed and are back on the road sooner than expected. Thank you so much triple A and Kim C!! We 100% recommend!

I had a troubling experience with AAA-Independence, MO, regarding my recent insurance policy. Initially, I received a quote of $898 for a 6-month policy, which I signed via DocuSign, canceling my previous policy. The next day, I received an email from the agent stating that the actual cost was $1,072. While I understood that mistakes can happen and accepted the revised quote, things quickly took a turn for the worse. On December 14, I received a letter stating that I owed an additional $396 for the same policy that had initially been quoted at $898, now $1294. When I called the local branch to discuss this issue, the agent who sold me the policy exhibited neither empathy nor understanding. He even threatened to cancel my policy if I did not pay the additional amount by a specified date. W

Kim O. In the independence, MO office is the best! She got our issue with the auto lien holder taken care of super fast! Really appreciate her hard work and quick response!

Poor customer care after returning from a 2 week sub par trip to Europe. Wasn't offered euros B4 trip and made us feel horrible when we were experiencing radical racism in the hotel that Paradise booked for us. 4 days of flagrant racist remarks and actions were what we dealt with while our agent remained/remains mute when made her aware on all 4 of those horrific, humiliating days. Thank you.