AAA Florissant Insurance and Member Services

I am being charged double for renters insurance I paid for a year in advance. I have been in a battle with AAA insurance for the past 3 months. I have never had a problem like this with an insurance company. I have been emailing and contacting my agent for the past 3 months. I just needed her to update an address on my renters insurance. This still have not been completed. Due to this incompetence I am being charged monthly for insurance I've already paid. I even had my agent speak with my apartment complex so she would know exactly what they needed from her. As of today the updated address still hasn't been sent. As of today I have been charged 3 months for insurance. I have called this Florissant location multiple times to speak with an manager. No one has answered the phone. I've even

I’m so disappointed in AAA. I have been with them for years but they have taken customer service out of their business model. Even though I’m insured with a local office I never speak to anyone who actually works in that office when I call over the phone. You never speak to the same person and there is no follow through. They make you hold for long periods of time hoping that you will hang up. Today I was on the phone with them for over an hour regarding an issue that was their fault in the first place.

This was a positive and efficient experience. I dropped by for an international driver’s license while enroute to the airport. Kelly was extremely courteous and professional in rendering quick assistance. This was my first experience with AAA. If this is the standard for customer service, I will have to reconsider my other policies. Thank you!

Up for my 1st renewal. Still have problems with them. Who is my agent. 2. Where is my 26% discount and how is this figured. They said they had a large rate increase. Sounds like the old reel them in with the lowball rates and then stick it to them. 3. Have you ever called the stooges? Every day for four days left voicemails with four different people, do you think I got a call back? If I have a claim, I have a strong feeling I won't find them anywhere. This was a bad move on my part and I am very unhappy.

Today I literally got the worse service ever with this company. I called to request a tow truck and 3 hours later I hadn't heard anything. Not a text, not a call. First call the ETA was within the hour. Next call I would be updated soon. Next call they didn't have anyone to come and tow the car 3 hours later and they couldn't give me any information on a ETA.. Poorest service ever. Then they talked about getting a commercial tow and giving reimbursement which would be a super long process and more stressful than actually getting a ETA. they suck