AAA Bedford Office

The workers were very knowledgeable in what we needed as well as being fast, helpful and kind. Great people to work with.

I am sad to say that I experienced the most awful customer service experience I have had in years speaking to Quanny. She repeatedly spoke over me, raised her voice, took a definitively unhelpful stance from early on in the conversation, answered straight forward questions as circuitously as possible, and hung up on me while I was still speaking to her. During our conversation, I let her know that I did not appreciate how disrespectful she was being and was glad that the call was being recorded. When I asked for her supervisor, she stated that they were out of the office but would be back tomorrow. When I asked a follow up question for the branch's phone number to call back, she hung up on me. Shameful service. If I could give 0 stars I would.

Left me marooned at 9:30 @ night because my car would not start at a closed business and I needed towed. I'm a 72 year old woman who has had AAA for 39 years and they could not provide tow service. AAA is not the business they used to be and I will no longer be a gold member. Totally disgusted with their lack of service..it was unforgivable.

Friendly and professional staff, always makes you feel at home like your family. There is no shortage of smiles.

We needed passport photos and they were done quickly and the staff person was very pleasant.