Zurich

THE ASSIGN AGENT ALLEN HECKER!!!! IS INCOMPETENT AND NEED TO CONSIDER A NEW CAREER HE DOES NOT KNOW HOW TO CONTROL HIS FEELINGS IN A BUSINESS MANNER AND NEVER ANSWER THE PHONES OR KNOW HOW TO TALK TO CLIENTS ON A BUSINESS LEVEL AND HE HANGS UP WHEN HES CONFRONTED BY WRONGNESS HE IS DOING IN THE COMPANY!!! BY ALL MEANS WHEN IT COMES TO DEALING WITH THIS COMPANY ITS BEST TO LAWYER UP.... HE DEFINITELY BELONGS IN A SASSY CAREER WHERE HIS SASSY PERSONALITY CAN SHINE !

Zurich, and their assigned agent, Jeffrey Crowe will try to screw you, even when their client is at 100% fault. I've been dealing with them for a month now because their client backed into my parked car causing my truck to be undriveable. I have had to repeat the facts repeatedly, only to have more stalling. Mr.Crowe even had his damage appraiser remove items from the report! This process could have been handled honestly and in less than a week. Instead they just prefer to drag this for days and weeks. Weeks that I have been borrowing a car, which Zurich refuses to pay a compensation/rental fee. Ironically, their client is ACE Car Rentals! From day one I mentioned I needed a 'like' replacement for my 4wd truck. Again, ironically they keep saying they can set me up 'today' at Enterpr

Unbelievably hard to deal with. No answers no call backs. They literally don’t even deserve 1 star! If you have them for insurance find another carrier. Highly NOT recommended!

Careless with PII, bad communication.