Yamelys Santana - State Farm Insurance Agent

Howard Roberts @ State Farm in Hallandale Beach was very helpful, kind, patient and knowledgeable. He explained the coverages for my two vehicles. I was very satisfied with the quote that he gave me. I ended up switching from GEICO to State Farm. I’m so grateful! Thank you, Howard.

I couldn’t be happier with Yamelys and her team! The service has been outstanding from start to finish. Every time I’ve needed help, their team has been friendly, professional, and quick to respond. They truly go above and beyond to make sure everything is taken care of, and I always feel supported and valued as a customer. I’m so glad I chose State Farm—they’ve made the whole process easy and stress-free. Highly recommend!

I was overcharged on my auto insurance without any notice or explanation. Multiple emails were ignored. When I called, I was falsely told the issue had been resolved, which was not true. The overcharge remained and no one followed up. Extremely poor communication, misleading information, and a complete lack of accountability. I do not recommend this company.

I'll Start off with how deeply disappointed I am from this agency especially from Oscar. Everything started 4 months ago when I purchased a policy. For 4 months I was charged for this policy ‏i never got the policy documents they never return the calls they keep telling lies about what happened and there are not reliable at all. ‏i'm deeply disappointed and feel disrespected I wouldn't recommend anyone to engage in any type of policy with them It's a shame that that's how they treat customers a paying customers.

I am very disappointed with the service at this store. always a challenge to get follow-ups, callbacks, and confirmations on policy changes. It takes an unreasonable amount of time to get any updates. When I first started, I referred many people to this location, but now I regret doing so. I really believe they don't appreciate it. The time wasted has been significant, and as a result, I have decided to switch to another agent.