Voya Financial

If I could give a 0 star I would. I’m beyond frustrated with this accident insurance provider. When it came time to actually use the policy I paid for, they completely abandoned their responsibility and denied the claim. Apparently, “accident insurance” only applies when it’s convenient for them. The entire experience feels designed to collect premiums while finding any excuse possible to avoid paying out. Endless paperwork, vague explanations, shifting requirements, and ultimately a denial that contradicts the very purpose of the policy. If you’re expecting support after an accident, don’t count on it. Insurance is supposed to provide peace of mind. Instead, this company delivers stress, disappointment, and a clear message that they will not stand behind their own product. I would stron

VOYA is so frustrating to work with that I don’t bother having an FSA with my company. They will ask for information that they already have and deny claims even when they have all the information required. Save yourself the stress and avoid doing business with them.

My old employer moved my HSA account to Voya with no notice to me. I found out because I received a letter from Voya stating my HSA balance which matched the previous HSA balance. It took almost six months to get into the account to discover by that point over 40% of the funds were gone. The Voya representative said the money was used for monthly fees! I would give this company zero stars if that was an option.

I do not feel like this financial company takes security and personal information seriously. I need to make a change to my account, and the only way they will do it, is to send ALL MY PERSONAL INFORMATION IN THE MAIL. No emails, no secure portals, no app access. Just hope for the best! What a joke. Glad part of my change of account, is closing it with them.

If your HR department offers a FSA or HSA through Voya, don't bother. The frustration you will have to deal with regarding this obstructionist company will mean you'll need medication and therapy. Every time I use their card for an FSA purchase for even a penny over 25.00 they demand more paperwork. Several times I've had to call my MD's or dentist office to get more paperwork and they ask if it's Voya they tell me this is the worst company to work with. Recently they demanded I pay them around 13.00 back. I tried and and was sent by a link to a blank page and then because there was a delay, my card was denied at my dentist. I tried to call Voya to find out what was going on, and didn't even get an answer, not even put on hold. Then I complained to my HR department and found out that I