Todd Heeter - State Farm Insurance Agent

From the very beginning, they have been incredibly responsive, knowledgeable, and genuinely caring. Insurance can be confusing, but they take the time to explain everything clearly and make sure I understand my coverage and options without ever feeling pressured. What really stands out is how much they go above and beyond. Whether it’s answering questions quickly, helping me find ways to save money, or walking me through a claim step by step, they consistently make the process easy and stress-free. It truly feels like they have my best interests in mind, not just trying to sell a policy. Customer service like this is hard to find these days. It’s clear they take pride in their work and care about their clients. I feel confident knowing I have someone I can trust looking out for me and my f

From the moment you walk in, you’re greeted with professionalism, kindness, and genuine care. Debby and Erica have been doing insurance for many and their experience truly shows. They are incredibly skilled and educated in their profession, always taking the time to explain everything clearly and make sure you fully understand your coverage. They provide professional, personalized service to every client and always address questions or concerns promptly. Todd, who recently took over for John, has been absolutely wonderful. Even though he’s new to this office, you’d never know it — he’s friendly, approachable, and provides exceptional customer service. He’s very understanding of his customers’ needs and wants, and you can tell he genuinely cares about helping people find the best solutions.

I have been with this office for over 30 years, but that was when Jon Veersma was the owner/agent. He had 2 office representatives (Erica and Debbie). They were very pleasent, knowledgeable, and always very helpful when I would call to ask them to explain something about my policies. After this agent took over things have changed. The representatives (Erica&Debbie) are no longer working there. Also, I called Todd to ask him to explain about the Personal Injury Protection coverage on my vehicles, and I was given the wrong information by him.I found this out after calling another state farm local office. I have decided to transfer all my policies to another office in which the owner/agent has been in business for many years, and is more experienced. Everything I have stated here has been t

*Update: Over the last few months things have gone downhill! Have tried to call on multiple occasions and not able to get through. Debby and Erica were always great at getting the phone or at least calling you back. Well, I learned from a friend that's also a customer that they ended up going into the office because they were having the same issue. They told me that both Debby and Erica are no longer there... not by their choice. Well, I'll be moving my business. I hope I can find Debby or Erica!!* I’ve worked with Debby and Erica for some time now, and they’ve consistently provided exceptional service from day one. In the past, they made the insurance process simple, clear, and stress-free — and they continue to go above and beyond every time I reach out. Both are incredibly knowledgeabl

After my scary accident, my car and belongings and getting back to work safely was not stressful at all thanks to Todd and his Statefarm team ! Incredible customer service and support ! Highly recommend them for all your insurance needs- we have several policies with them !