The Preston Insurance Group: Allstate Insurance

I also work for Allstate and had to call about a mutual client. I spoke with Diane about a change, and she was absolutely a sweetheart! I really appreciate her!! She was so kind and helpful, wonderful talking with her!

This place is awful. They do nothing but take your money. Signed me up at $184/mo auto, then it jumped to $224/mo, so I had questions. The owner yelled at me on the phone when I asked him simple questions about my policy cancellation. My agent neglected to tell me my policy had been cancelled but was sure to take my payment after the fact. 0/10 stars. Agent and owner would not divulge their license numbers to me despite polite emails asking for same. Steer clear. Borderline theft IMO.

I used them for about 10 years for auto and home. I live half an hour away so I never saw them and never heard from them. I only filed one claim in 10 years and that was for auto glass. Our auto policy was going to double in price at the renewal this year. I recently called to cancel auto and home policy after finding better rates. Our agent at Preston actually told me I could not cancel the home policy early before the renewal period. WTH? I was so surprised that I didn’t question it but instead I called the Allstate corporate number. When I called the main Allstate phone number I got a very noisy and obvious call center late in the afternoon. Another time in the app I had a chat session with someone with an Indian name who wanted me to text (in the app) my SSN and other info. I

I have just shared my thought. I do not think you are truly interested.

Have been working with Jessica for over 2 years and it has been a great experience. Always ready to help and resolves any issues I have.