The Hackworth Agency, LLC: Allstate Insurance

I’ve been with Hackworth Allstate Agency for years and I’m very disheartened how the rates steadily increase, and how I am not notified as a customer when policies expire. I feel like another number not a customer that they truly value. When one of their agents informed me that my flood policy expired in 2023 after I inquired about the monthly payments today (July 8, 2025), I was convinced that I’m here just for the money that I give them on a monthly bases; not because they genuinely care about their customers. They don't even try to see how they can save money for their customers. I would truly like to speak with the broker of this agency because how they treat their customers is just NOT RIGHT! It's important to do good by people in order to get blessed. That is something for them t

I was with another insurance provider for over 35 years. My rates continued to climb and I received no real customer service. The Hackworth Agency has lived up to every promise and continues to treat me as a valued customer. My experience has been great!

Overall, my experience has been positive. However, I’m concerned about the consistent increases in my car insurance premiums, which are making it difficult to maintain affordability.

Terrible. I wouldn't recommend this particular office nor Allstate to my worst enemy. Back in Oct 2022 one of the staff Ashleigh Thompson screwed up my address change. I have emails as proof because she emailed me back saying she changed it. However later multiple pieces of my personal mail went to the the wrong address. Then June 2023 Ashleigh & her colleague Deborah both cost me money by giving me the wrong information regarding my auto renewal total upfront payment. When I made the full payment to get the discounted rate I did it on the phone assisted by Ashleigh. She did not give me the correct info when she took my money & ran the card for over $1,400 shortly after I got another bill for $61.29 I reached out again to those ppl again this time I spoke with Deborah who also gave me the

Ashleigh Thompson was very helpful and informative when she reviewed our homeowner's policy. She took the time to contact underwriters before she came up with a good solution to our issues. I highly recommend her and her understanding of Allstate Insurance.