The Burns Agency a division of Gilroy Kernan & Gilroy

Who ever Diane is needs to be retrained on phone etiquette or fired! I only called it to give an agent some if.nformation that they needed and got yelled at like child because she's not qualified enough to write down a message. I hung up. I'll call back and make one more attempt but I'm sure I'll get more of the same. I'm sure the Burns agency can thank Diane for losing business. They should probably monitor her phone skills. She needs some serious training and probably even some anger classes.

Just started getting my car insurance through the Burns Agency and have been very happy with my experience so far! Julie has been super nice, patient, and thorough. She helped my wife and I find a policy that is much cheaper than what we were paying before, and then guided us through every step of the process. Julie is awesome!

I recently worked with The Burns Agency to get auto and renter's insurance and was so pleased with my experience. The entire staff was kind and welcoming. Julie was so helpful and knowledgeable. She made the process very easy and helped to find the best rates for me. I highly recommend The Burns Agency!

I've been with the Burns Agency for many years, and am a big fan! There's nothing like being able to call a business where a human answers the phone, and when e-mailing, Julie always gets back to me within an hour. If you're looking for an agency that knows you, knows your family, can help you through any (any!) variety of situations, and offers a large menu of options and good prices, definitely call Burns.

I worked with Julie to setup a new auto policy. She was great to work with and very responsive. My new policy costs less and I have a better agent working with me.