Texas Farm Bureau Insurance Company

In my view, FB used "bait and switch" on their homeowners quote after I purchased an auto policy. The premium increased $2000 after the agent visited my property, saying their computer required an "ag" policy. We don't do "ag" nor plan to do so. After learning of the HO quote increase, I asked the agent to cancel my auto policy. I requested verification of the cancelation after several days. In both cases they did not cancel until I followed up by phone for a second time, one day after requested cancel date.

Texas Farm Bureau as a company is great. But the real benefit is having an agent who elevates the customer service experience to exceptional levels. Todd is my agent. My family and I are very happy with him. It's always a pleasure to talk with him, and he definitely does his best to help me out with whatever concerns I have. I definitely recommend him.

I wouldn't give them a star but it's the only way to leave a review. Dawn st the Fall Creek office needs an attitude adjustment. For one thing no one there seems to know what anyone is doing. They billed us for something that's not ours and now Dawn claims she doesn't owe us a damn thing and to call Farm Bureau in Waco. Well girlfriend, that's what we're going to do. We moved our insurance and in our opinion, she needs to find work elsewhere. Dealing with people is not her specialty.

I can not speak to the quality of the company. Never made it so far as to purchase a policy. The agent I was passed to failed to offer correct quotes, failed to return phone calls. Was very insulting thru text. Asked for the principle agent to return a call to discuss these issues. Never received that call. I can not recommend.

They are very caring. Especially after my wreck. The first question he asked was if i was ok. Then he reminded me to get their info. And take pictures. Always caring and respectful.