Shelter Insurance - Michele Thompson-koch

Michelle is so easy to work with. She's professional, knowledgeable, and friendly, and responds quickly to any calls and emails. She has gone above and beyond in helping me with my parents' home insurance and rental property insurance after they passed recently. I highly recommend her agency!

Michele and her office are extremely knowledgeable about insurance and will honestly answer all of your questions. Insurance is a rough world these days, but having someone to actually talk to about options is amazing.

My family has been honored to be insured with Shelter Insurance by Michele for over 30 years and she has always had our backs!! Michele is knowledgeable, patient, and dependable. The rates are fair in this economy and she will always ensure you’re covered for your needs. The staff in this office are also amazing when needing assistance with payments, claims, or questions in general. I recommend this agency to everyone I know.

I switched Shelter when my son turned 16 because they had the best rates. But the customer service I get from Elaine is the reason I stay! She’s amazing and always answers all of my questions (and believe me, I have a lot). She took the time to explain our coverages to me thoroughly so I understand exactly what’s covered and what isn’t. If you’re looking for an agent who actually cares and listens, she’s your girl!!

This is just the best, most honest insurance agency- I can’t even tell you how many times Michelle has gone out of her way for our family’s needs- including visiting us in the hospital! Her staff is knowledgeable and friendly- and Langley is always so helpful and does it with a smile!