Robert Schumacher - State Farm Insurance Agent

Good afternoon, I’m writing to express my concerns about an unpleasant experience my mother and I had yesterday with your representative, Norma. My mother attempted to insure another vehicle, received a quote, and made the payment. However, we wanted to find out how much the policy would cost if it were under my name instead. When we asked, Norma sounded annoyed and reluctant to provide a new quote. I had to remind her that I have the right to request a quote. When she eventually returned with an estimate, it was extremely high and, frankly, felt like she wasn’t taking our request seriously. Her attitude and tone were very disrespectful — especially toward my 66-year-old mother, who has been a client for over 10 years. Because of the questionable quote, I decided to shop around and foun

Jennifer was extremely helpful. Unfortunately,your quotation is extremely high for this very safe driver. If you ever decide to quote a reasonable rate, please let me know. Thank youĺ the rating is for your quote not the service that I received from Jennifer. Have a great Thanksgiving. Joe

Jennifer saved my day!!! Incredibly kind and helpful. Thank you!

Norma has been a great help to me on numerous occasions. Recently, she helped me insure my first brand new car purchase and was a valuable resource when answering my questions about the insurance claims process when my other vehicle was involved in an accident. She is kind, personable, professional and very knowledgeable! You can tell that she truly cares about her customers. I appreciate all the work that she and the rest of the team do.

Not only am I personally insured by Statefarm, I also work for a company who is insured by Statefarm so I speak to them on a regular basis. From the beginning Isabella and Norma have been my go-to girls for all my insurance needs. They are always willing and able to help when needed and I couldn't be more grateful for such an amazing team. Thank you both so much.