Rena Gilliam: Allstate Insurance

One of my own criteria for insurance was to have a local agent. After talking with Nicole over the phone - from my location in Oklahoma to hers in Arkansas - that criteria dissolved itself in exchange for the superior customer service I was given. Over several days, she truly listened to what I said and what I wanted, and fully answered every question I had. At minimum, she spent 2 hrs dedicated to me. So, I switched to an Allstate agent a few hundred miles away with confidence I will get the kind of service I hope for with an agent. Right now I am wondering why I spent the last 2 years with a local agent (and other company) that didn't have the time to answer why my policy was being padded with things I didn't ask for or need. I feel good about my decision and the customer service I recei

Caeley Minard has been our contact in the Benton, AR, Allstate office. One year ago she helped us thru the insurance process as we were deciding to switch insurance companies. We're so glad she did. We got a great quote and coverage. Recently we had to use roadside assistance. Allstate came through efficiently, quickly, and professionally. (Thank you, Caeley) Caeley has continued to be helpful one year later as we navigated through some issues. She never indicated she was rushed nor frustrated with the many questions. And she came up with perfect solutions. We have never been more impressed with our insurance agent. Great service!

I realy like doing business with this agency. I dont particulary care for the new automated system. However Kaitlyn was very patient with me and explained why they went to that system in order to make sure everyone got taken care of. She gave me the option of just emailing them for a callback when it was my turn and I really like that. She answered all of my questions and I feel she is doing a very good job and is an asset to her agency.

I have been so pleased with the coverage I have obtained and the service provided whenever I contact Rena Gilliam and their associates. Recently Shelbie provided great service when I requested additional coverage for an ongoing construction project. I have searched for possible coverage elsewhere, but have not found anyone that compares in premium costs and most definitely in customer service. I highly recommend Rena Gilliam - Allstate insurance for your insurance needs.

Just wanted to share my thoughts on my experience with agent Melissa! I'm a detailed question girl, and Melissa was so pleasant and thorough in helping me and my husband find new home and vehicle insurance! I'm really excited about Allstate and working with this office!