Progressive Insurance - Claims Office

My adjuster, Laura hagen Johnson was fantastic. Got my car towed totaled, and the check within eight days of a four car major collision. She was expedient, professional, and extremely helpful.

I was insured with this company for 15 years I have had 4 plus hour waits for towing twice before I changed my car I TOTALLY OVERLOOKED THE SUBPAR SERVICE. After 15 years as an emerald customer all I got was "you are headed to the front of the line." I had a minor accident october 29th the interaction was horrible the adjuster never contacted me and when I contacted him because I had retained an attorney he refused to speak to me. I was told by a colleague in customer service he could have spoken to me about my property damage atleast. One week later after not have legal representation it was still radio silence. I called customer service and was told they were sending a message to the manager of claims Hilda who would reassign the case per my request instead she had the same unattent

I had a bad accident on fla turnpike. Car was totaled. Everyone I worked with at progressive has been extremely friendly, courteous, and professional. They made a bad situation a whole lot better! I am so grateful for all of their assistance!

I’ve had a terrible experience with Progressive. After my car was stolen, they handled my claim with zero urgency and poor communication. I was promised consistent updates from a supervisor, but that never happened. I had to escalate and “make a fuss” just to get any progress on my claim. Now I’m going into my second month without a vehicle, and to make matters worse, I found out they changed my policy without my permission. Dealing with this company has added nothing but stress to an already traumatic situation. They completely failed me when I needed support the most. Avoid them if you want reliable service when it actually matters.

It's a ripoff insurance that it's snapshot is a joke nitemare they raise your rates unexpectedly at any given time stay away from them they think they can control you but not we work hard for our money then to pay their high rates screw them