Phoenix Insurance Group at Harlingen

Update: Marissa called me a week back to talk about the issue I faced and looks like they refunded my agency fee because the agent who sold the insurance did not explain me about this, so they refunded me the charge. They charge you a big fee for getting you a less coverage insuranceI recently bought a car from autonation Toyota and they recommened Pheonix insurance, that agency charged me $165.05 as a agency fee but funny thing is progressive insurance also charged me 60 dollars for agency fee. Besides when buying insurance they did not tell me that there is a agency fee for that matter. They sneakily charge your credit card more than 1 times. If you call them why we get this charge they will redirect your phone call to voice mail and the next time they wont even pick up your call. Bewa

I appreciate every minute that they take to receive you, since the first word comes out! They have a smile to receive you, they get your info, fast ,great communication skills! I truly recommend Mrs Arlette i can even text any concerns i have about my policy, she attend in a good fast matter, always helpful, they should have more people like her, working there!

I’ve recommended 2 of my close friends and they’re happy they switched to Phoenix Insurance! Great customer service skills beyond measure! I normally get assisted by Arlette and she never seems to disappoint, customer service is friendly and fast and keeps it professional at all times. Keep up the great work!!

Arlette insurance Rep an asset to this business we got insurance with her rep for Progressive insurance she was courteous and professional will certainly return

I wanted to start off by saying I never give reviews, but I wanted to thank the representative I spoke to the other day. I believe her name was Arnette. She went above and beyond on assisting me and making sure what I needed was done. Thank you Arlett for making a difference Strongly recommend! .