Olivia Hinen - State Farm Insurance Agent

Reckless Policy Handling Caused 73% Rate Hike I regret using Olivia Hinen as my State Farm agent after her shocking mishandling of my auto policy. Without my knowledge or consent: 1. Added unauthorized drivers to my policy (my father was listed despite me opening the policy independently) 2. Failed to disclose this caused artificial discounts that later triggered a 73% premium increase 3. Refused to correct errors when confronted, stating she "can't just change the rate" 4. Threatened policy cancellation when I disputed these actions Even after providing proof of these violations, Olivia: - Couldn't produce signed authorization documents - Misrepresented policy terms - Escalated to corporate was required to get any response The Indiana Department of Insurance is now investigating. Pote

So far best State Farm branch I have ever dealt with. I’ve been with them for years. They’re committed to help their customers with the best service possible.. very patient in answering questions and most importantly trustworthy.

You would think after one ignored cold call they would get the hint. Why is this ‘business’ calling me multiple times a day for multiple days in a row? Definitely makes me want to NOT use this business in any future need.

Olivia and her team are AMAZING! She is absolutely someone to trust. If you have read any negative reviews on here, don’t worry, those are all the Karen’s for ya! Just keep on scrolling past their trash and trust me on this review. Ps. Tucker is also amazing! Thank you, Olivia, for always providing excellent service! 🤩

Our family recently switched to State Farm Insurance with Olivia Hinen. All of the staff are well equipped to answer questions and provide quotes. We specifically worked with Lindsey & Olivia Hinen and they were very thorough in explaining our coverage and answering our questions.