Ned Clark: Allstate Insurance

I would not use this allstate office, the man, who said his name was "John" and would not give me his last name which tells you he knew he was being rude. He wouldnt tell me if he was a licensed agent either. He was so rude and wouldnt tell me what he needed or what I needed to do with my moms policy since she had recently passed. Not only is this a hard emotional time, having to deal with someone so mean is so wrong. Each time, I asked a question he would interrupt me and tell me to let him speak even though he was done speaking and each time never gave me an answer to my question. I just was asking what to do next, if the car would be covered, if we needed to be put on one of our insurance policies right away. If you want good customer insurance, I would go to a different office.

Ned is such a wonderful soul. He's got a great energy and is incredibly eager to help. I look forward to a lifetime of working with Ned and his agency. I left USAA for Ned! That's how great he is.

Shocked at how rude Lyric was on the phone. I pay a ton in coverage, asked about a discount for teens who took defensive driving certification and she acted like I was crazy (when an agent told me 6 months ago that if we took the class, to present the certificate for a discount). From the same agency, another agency recommended taking a class to get a discount. Lyric couldn’t care less that I was asking about this and I have a renters policy, home owner policy, business policy, property policy and two cars insured with Allstate. One would think being their loyal customer for 15 years would matter. She was condescending and at one point while I waited patiently for her to finish what she as saying, she suddenly stopped talking and said “she hung up on me” to someone at the office. I s

We have been dealing with this agency for over 20 years and see no reason why we should think of going elsewhere. We had a claim a few years ago and it was handled very smoothly. Service is always polite and friendly and effectient. Highly recommended.

Claim process has always been easy with Allstate. So is renewal process.