Michael Lee: Allstate Insurance

Oh thank goodness for Wendy (Man Lin Cheng)!! The Allstate agency I worked with for 35 years was sold and I felt I was in limbo. Wendy to the rescue! I had to make some changes to my homeowner's policy that were a bit complicated. She researched the matter and came back with a solution that is saving me almost $100/month in premium! Thank you so much, Wendy! I feel again like I'm in good hands because of you!

Allstate has provided top notch customer service for all of my insurance needs for over 40 years. I would never depend on another insurance agency like I do with Allstate. Definitely in good hands with Allstate!

I was shocked to find out my policy had been automatically cancelled without any notice — I only discovered it when I logged into the app to check my Drivewise. I called this office since they were the last ones I spoke with, and the receptionist told me it was "central" that canceled the policy. They transferred me to the central office, who then informed me they couldn’t reinstate it and that I would need to start a new policy. I called this branch back for help setting up a new policy, only to be told they couldn’t help me either — apparently, I now need 6 months of continuous coverage, even though I’ve been a customer for years. I’m now stuck shopping for auto insurance completely on my own. The lack of communication, professionalism, and support from this office is truly baffling. I

Jinny Kim is very resourceful and responsive when I need help. Very happy for their service.

When im looking to do business, im looking for someone that is direct and honest and that's exactly what I got from this Allstate branch. I truly appreciate you're help Alyssa, you're the reason I went ahead with my policy here!