MHS Health Wisconsin

If I could give them a zero I would. Horrible services all around. They have contracted a 3rd party to have them call you, which 3rd party did not reach out to me. I have not received any letters from them about schedule anything. I found this out from the nurse I work with and she provided me the number. I had to call their 3rd party to schedule an appointment which they had no idea why I was calling after I had explained to them why I was calling. All they did was took name, number and told me someone will reach out. Going back and forth for a few days with their 3rd party, I was able to finally scheduled something 2 weeks out. By then prior authorization had expired. Beware they want you to jump through hoops only to be denied in the end because their doctor made the decision(s). They d

If I could give them a zero I would! The customer service number doesn't get answered, you have to leave a voicemail. And I don't mean they're just busy and you had to sit on hold and leave a voicemail oh, I mean it goes to voicemail immediately! I've been calling for a week leaving my name phone number for them to call me back and not one person has called. They list a bunch of providers on their website, that don't accept their insurance when you call a provider. If you can avoid using this HMO, I would very strongly advise it! Who's ever heard of an HMO that doesn't answer their phone or return phone calls when you call them every day for a week? P.S. please see all of my other reviews, 95% of them are positive, most being five star, MHS actually comes close to a -5 star!

Not sure why my unlisted phone number (text app) is getting called by these people. I have health insurance already and do not want to change my HMO because then I will not be able to receive the care I currently need from the hospital I'm currently at. I will be putting in a report with the BBB if they call again.

I do not participate in this HMO but they keep calling me about appointments and payments. It’s been almost 2 years now and I have told several representatives that my phone number is being listed for someone I don’t know and to delete my phone number. I have been told that it is done but I keep getting voicemails from live representatives and automated system.

They have no idea what they're doing. They call numerous times to talk to our disabled son who is nonverbal. We of course call back (we are his legal guardians) and discuss his care and management. We do this yearly and we have to go though his whole diagnosis and disability like they keep nothing on record for him. A little over a month later we get a letter saying they've been trying to reach us. This level of incompetence is ridiculous.