Marsh McLennan Agency

Dealing with insurance agents requires you talk with them on renewal. Being a security company requires talking with my agent and their team on a regular basis . The women handling my account at Paynewest are professional and go above and beyond on a regular basis. They are a active part of the Dauntless team and we couldn't do what we do without them.

I ask allot from our insurance rep, James C. Professionalism, experience, knowledge and attentive service. I look for them to reassess each year at renewal and provide detailed options. I look forward to guidance along with history and future outlook information for the insurer options. James has never disappointed. There are different departments and contacts for various services and yet I can direct all types of inquiries to the one point of contact that we began with, James, and trust that he will follow through to be sure any and all sources of business on our behalf are handled appropriately and quickly. That said we also have great regard for Cara L. and now Peter H. along with other associates in the other departments we have expanded our business with. Having been in business over

Payne West has been incredibly helpful and their people oh so knowledgeable. in the beginning of my experience with them, they came to my rescue when I had sold my previous home and needed insurance for the new home I was building. I was told "no" by my previous insurance company. Payne West said, "no problem" and made it happen and I happily bundled my other insurance needs with them as well. I highly recommend them!!!

My Spokane, WA. PayneWest Insurance Rep Jami Hicks does a great job meeting all of my insurance needs. She takes the time to research the best options and then follows up with explanations so that I can make the best choice. She is very responsive in getting back with me when I have questions. I would highly recommend Jami and her PayneWest. team to meet your insurance needs. Keep up the great work!

After 1 year of being insured through this agency, I paid to renew my insurance for the following year, and I then took a 3 week vacation to another continent. While on vacation I did not have phone service, my business was closed, and I was intentionally unavailable. I made sure to take care of all my business obligations before leaving, so I could enjoy my vacation and return to a stress free beginning to my new year. While I am away on vacation, they have decided to do a business I surface audit of my business and left me messages demanding that I provide them with access to my businesses accounting for their "3rd party audit" within 3 days or face consequences including termination of the insurance I have paid for and a refusal to continue representing me. This is after 4 years in