Kelly Ross - State Farm Insurance Agent

I recently switched to Statefarm for both my auto and homeowners policies with the help of Flora Chavez, and I couldn't be happier with the decision. From the initial quote process to the assistance canceling my previous insurance provider, the experience has been seamless. Their customer service is incredibly responsive and helpful, guiding me through every step with clarity and professionalism. Happy to make the switch and I feel confident knowing that both my cars and home are protected against unexpected events. Plus, their rates are competitive, giving me peace of mind without breaking the bank. Overall, I highly recommend this insurance provider to anyone looking for reliable coverage and top-notch service.

Kelly Ross State Farm is hands down the best insurance experience I've ever had. Kelly, Linda, and Flora and the whole team are fast, responsive, and genuinely care about their clients. Anytime I need something; policy updates, questions, advice, or help...they are on it! They explained everything clearly and didn't sell nonsense and actually looked out for my best interest. It feels like having a real advocate not just an insured agent. Super professional, super friendly, and incredibly reliable. If you want peace of mind and a team that actually does what they say they're going to do, Kelly Ross State Farm is the move and I highly recommend it.

Subject: Appreciation for Outstanding Service Hello Kelly, I am writing to express my gratitude for the exceptional assistance provided by Kelly in managing our insurance policy. Her extensive knowledge and patience during our conversations have been invaluable. Kelly's enthusiastic demeanor consistently motivates me to explore the best options for my family’s coverage. I wholeheartedly recommend her services for your insurance needs and look forward to continuing our partnership throughout the duration of my policy. Thank you once again for your time and support. Your dedication is truly commendable, and I am confident that we are all in capable hands. Sincerely, Joy

BEWARE! Once you switch over to a new insurance carrier and cancel your policy, they will still charge you! I have sent MULTIPLE emails/texts and calls to cancel my policy and FINALLY received a text from someone in the office confirming my cancellation on 11/26. Unfortunately, I was still charged on 12/12. I will now have to file a dispute. Once I moved out of state and requested cancellation, they refused to follow up on multiple communications.

Working with the Kelly Ross team has been an absolute breeze. They’re knowledgeable, responsive, and genuinely care about getting you the best coverage at a fair rate. Whether I had quick questions or needed help navigating more complex policies, they were always patient and on point. You can tell they actually value their clients—something that’s hard to find these days. Highly recommend them if you want an insurance team that’s reliable, personable, and sharp.