Jarius Hollinger: Allstate Insurance

My parents have had Allstate policies for over 19 years. I have had Allstate auto insurance for over 7 years. My brother, who has an auto insurance policy with Allstate, but is not affiliated with my policy (nor am I affiliated with his policy), went recently to make a payment for his insurance. The agent incorrectly applied the payment that should have been applied to my brother's insurance policy to my policy instead. The agent never called me to inform me that the payment had been applied incorrectly to my account, and instead, I learned of the error from my family member. My relative was advised that the agent needed to contact corporate to have the refund processed in order to reimburse my brother his money, which would take up to 5 days. I finally received an email stating that th

Always responsive to my needs. Explains options very clearly.

Need to finalize the insurance payoff in the event of my death. Please advise,