Intercoast Auto Insurances

Bunch of scammers. They charge you $300+ to add a vehicle to your policy and tell you that you’re paying the penalty for modifying your policy before renewal. It’s all a lie, the insurance company only charges you a $5 service fee to update your policy. I caught on to it and started working with the insurance company directly. They then retaliated against me for doing so by changing the address on my policy causing my premiums to go through the roof. Called the insurance company directly and they told me that an employee by the name of Daniela was the one who changed the address on my policy without my consent. Don’t do business with these scammers. Totally unprofessional. Tried fixing things directly with them but they brushed it off and pretended like nothing happened. Another employee

HORRIBLE insurance agency. This agency modified my policy without my knowledge, thankfully I received an email with the update and the price was ridiculous. I called them to cancel the policy and they were making it difficult to cancel. The manager stated that I needed to go in person in order to cancel. After going back and forth I was able to cancel. Now I have my policy with State Farm and my only regret is not switching sooner.

I really don't understand how they have good reviews. They over charged me on 4 occasions. First when I purchased coverage for an out of state rental car. Ana Sanchez charged me over the phone and then the next month they charged me again because they had added a RENTAL car that I had for a week (They knew this information because they charged me over the phone for a 7 day rental quote) onto my policy. And on top of that charged me again in that month for the 7 day rental I had already paid for! Ana's excuse was that I had to call to cancel that rental car coverage which she never told me about. But how is it even possible to add a rental onto my policy in the first place? They never refunded my money for this but of course they give you excuses saying just to wait for a credit the next mo

I honestly never leave reviews even when the service has been bad, but the service is beyond bad which is why I feel I had to warn other potential customers. All I am inquiring is a declaration page which is honestly the easiest thing a broker can do. I've been placed on hold for over 15 minutes all three times that i have called and was hung up on the 4th time. i honestly explained it as quickly as possible so they wouldnt think i was going to take up too much of their time. I just feel you needed a fair warning. dont be fooled by their reviews they literally ask you to go leave a good google review for a discount which is actually illegal. honestamente nunca dejo estos mensages pero el servicio al cliente es tan riduculo que siento que tienen que ser advertidos. Lo mas facil que un bro

Horrible customer service i put a complaint with california department of insurance because they commit fraud they told my dad to put a different address so it could be cheaper when he opened the policy and now that we haven't paid our renewals with them because they charge a fee a manager called us and told us that since they are not getting any money from us they were going to change the address because its not fair that we are saving money and they're not charging a fee. we told him that his employee did that for us and he said Ana (EMPLOYEE) didn't matter and he can do what ever he wanted to EVEN IF THE CUSTOMER DIDNT SIGN AGREEING WITH THE CHANGES. And fyi who ever has infinity can deal directly with infinity and avoid absurd fees from the agents office.