HUB International

I also have been with Hub since it was Scarbourogh insurance agency and very disipointed in there service. or should I say lack of . will be looking for a new agent. Thanks for nothing Bev , Rossa, Shawn and all the rest!

Hub international purchased the Scarborough company some years back. The Scarborough company was known for customer care and fantastic service. I was with Scarborough for over 30 years and never had one complaint. When hub international took over the entire organization took a downward turn. I just canceled my last policy with them which I had held for over 30 years. I am so glad to be done with this company. It's impossible to get through to a local agent, calls are never returned, callbacks, on the rare occasion that a representative is reached, never happen. Don't expect any type of customer service or competitive rates from this company Stay away at all costs!

I see why only a 3.7. I see another has called with insurance questions but received no call back. I've called and left messages and emails twice today.. i finally received a brisk email after several hours. Person told me they'd call tomorrow because, they were, "very busy today". Very unprofessional person, very poor customer service! Ive had insurance through this company for many years and this js indicative of their service. Always a hard time talking to a person. Very poor customer service. Agents name was Alejandro Ruiz.

Love Scarborough Insurance! Linda is always extremely helpful and in a positive mood. Its always more pleasant to do business with people who enjoy their job. She takes care of everything I need in a timely matter. I know that when I call I can count on them to accomplish what I need.

Tasha at Scarborough was extremely helpful and helped me save money with my personal auto insurance. She sent friendly reminders every step of the way to ensure I had the best coverage at the best price! Highly recommend!