Fred Trelli - GEICO Insurance Agent

Shockingly bad customer service. I've had geico auto policy for several years and due to a clerical mixup on their end geico auto-canceled my policy. I've been trying to reach their corporate office for over a week to restart the policy. The hold times are endless. I called this agency this morning hoping a local resource would be faster and more accessible. The woman who answered the phone acknowledged my problem with apathy and said she would get someone to help. She then immediately transferred me to the same corporate line that no one ever answers. I'm trying to give geico and this insurance agent money and they're too incompetent to accept it. Truly astounding. Get your insurance anywhere else.

I compared prices on auto insurance and the rates are really good! It's a reputable company...and many people in my park recommended it! After reviewing my coverage....uninsured motorist was left off...this raises the amount you pay! Check your coverage before you leave the store!

Bait and switch. GEICO offered me a lowball rate online, then when I went to sign up, suddenly all these other things increased my rates. I selected uninsured motorist coverage online, but I was told it was not selected when they quoted me, and they had to add a couple hundred more dollars. Additionally, I was penalized for glass claims which are free in the state of Florida. So basically, they offer you a low rate, they come up with a bunch of excuses to double the rate and it turns out it’s actually more expensive than my insurance. I’m just glad I found out before I signed up… seems like they really need to get it together here at GEICO.

Very friendly and professional with great rates for auto insurance.

Terrible Experience – Avoid This Broker! I had a very unpleasant experience with Cariana Luzardo from the Cape Coral Geico insurance office. She initially sent me several quotes, and I responded to the one I wanted, asking her to proceed with binding the policy. She collected my credit card information, but when I received the confirmation email, the policy limits were lower than what I requested, and the price was over $200 more than quoted. When I called her to fix the issue, she became argumentative, insisted it was my fault, and then rudely hung up on me. I don't understand how difficult it is to simply take the quote I approved and turn it into a policy—let alone why the price changed so drastically. This felt like a classic bait-and-switch tactic, and the lack of professionalism wa