Fred Loya Insurance

One star is to good for this company. Going on 5 months and still getting nowhere some chic hit my truck totaling it out . I have gotten a hold of TDI and they are looking in to it .Fred loya insurance y'all are very unprofessional and y'all should be ashamed how y'all do business. Y'all never call me back. And y'all have done nothing but lie to me.

I called Fred Loya on Saturday to get insurance to change my policy because mine was so high. I was paying $370 with Progressive and Fred Loya was able to offer me a policy for $140 a month! What a difference! I did not deal with the local office but I did call was put through to the Del Rio office. They were efficient quick and got the job done and got my insurance started that day and I had an ID card sent to me that day by email. Very fast thank you Fred Loya I appreciate you very much!

So, I called and spoke with a young lady named Erica and I was frantic to get insurance coverage for my new vehicle so I could drive it off the lot, go home and get some much needed rest, as I work 3rd shift. This young lady didn't even know me, but hearing the tired urgency in my voice she grabbed control of the situation with cheerful confidence, reassuring me that she would handle it. Which she did. If she was so amazing to just a random potential customer, I guarantee you she provided even better customer service to loyal Loya customers ( if that's even possible!)

Had to drive to office with cash, ATM visit, because they won't take a payment from a non- policyholder. Since when can't you pay someone else's insurance? Or use a debit card without the insureds name on a card? Or pay online? Think twice about this place. If you pay a week early you lose a week of coverage. It doesn't roll foreword. Normally if I pay my bill a week or month early it tacks on my coverage, not with this place!

They take your money, and when something happens they refuse to pay. FRED LOYA INSURANCE WILL GET YOU SUED!!! luckily it was a small matter in my case, but they refused to handle the problem. I wish i could sue THEM to get 5 years of premiums back. I am going to pay more money for a premium insurance agency. One that has a good reputation for doing what they are legally obligated to do. EDIT:Please note this review is regarding a situation that occurred and was resolved over a year ago.