Fidelis Care - Staten Island Community Office

I was trying to get services for my disabled family member and I was rudely hung up by an employee. Please someone contact me because this needs to be addressed, I will gladly go over the details that I have. This person should not be working there.

I lost my husband abruptly last year and my Heath insurance was dropped immediately Millie helped me relentlessly until I she was able to obtain Heath insurance for me she was kind compassionate at a time when I needed it and she went over and beyond and did it again for me this year I can’t thank her enough

I called a few times to make an appointment to renew my insurance over the last few weeks. After giving my information and my cell phone number "in case we were disconnected," I was left on hold for several minutes. Got disconnected and no call back. Today October 23 I went to the office since calling wasn't working. The office is closed and empty. I then went to the nearest office and it was closed as well. I called the phone number and no one is answering, no voicemail. Not the way to do business!!!!!!

Went into the office and sat in the waiting area and a bed bug was crawling all over the chairs. I flipped out and they were acting like it was normal for this to go on in their office. Had to throw all my clothes away because I didn’t want to take any chances. Alejandro the office manager was absolutely rude and useless when I asked to be compensated for my clothes I threw away. The office should be shut down for their incompetence and how they treat people. 2/3/20- you people ask me to email you and then you have the nerve to not respond or contact me back. Stop acting like you people care and try to flush my negative review with fake positive reviews. No one is believing that!

I had an amazing experience here, I was on the verge of losing my health coverage through my job and I was helped by Ashly, she was very knowledgeable. Everyone was kind and attentive. I would recommend this place to anyone.