Farmers Insurance - Troy Guerrero

Recently, I had an excellent experience working with Marisol Diaz regarding my HO-6 insurance. During the process, I had already submitted a payment for the policy. Marisol proactively identified that my lender had already made the payment on my behalf, promptly notified me of the duplicate transaction, and quickly arranged a refund. Her honesty, diligence, and attention to detail immediately stood out and gave me a strong sense of trust and peace of mind. Marisol is highly trustworthy, knowledgeable, and professional. She responded promptly to all of my inquiries, explained the coverage clearly and thoroughly, and ensured the entire process was handled smoothly and efficiently. Her communication was consistently timely, and she was always friendly, patient, and genuinely helpful through

Marisol is truly exceptional and our absolute go-to for all of our commercial insurance needs. She is incredibly knowledgeable, proactive, and consistently goes above and beyond to ensure we have the best possible coverage. She takes the time to understand our needs, explores every available option, and works tirelessly to secure meaningful savings on our premiums. Her professionalism, responsiveness, and dedication set her apart, and we couldn’t recommend her more highly. And when she’s not available, Alejandra always steps in seamlessly to help, ensuring nothing ever misses a beat.

I’ve been working with Marisol for the past year or so, and the experience has been nothing short of amazing. In this industry, getting a certificate can either be a nightmare or a breeze—and unfortunately, I’ve dealt with the nightmare side before. I’ve had fallouts with other insurance companies because of it, and at one point, I honestly felt like giving up on my business altogether. Since I’ve been with Marisol and her team, it has been an A++ experience across the board. Just yesterday, I sent her a COI sample and she had it back to me within minutes. In the past, I’ve waited weeks for certificates, and even then, they were often wrong. Marisol, please teach your staff—and honestly, the entire industry—how important it is to be this good. I truly doubt there will be another like you

Shout out to the Mr. Guerrero's Farmer's group in the Napa Valley, we have had great service from them over an extended time. In particular, I want to thank and acknowledge the assistance provided by Alejandra who consistently over time has been very proactive and professional with her care and follow up. She is very prompt responding to requests and ensures the actions are completed timely and thoroughly. We appreciate her efforts and those of others at this office!

I have been working with Marisol Diaz and she has gone above and beyond to help me with our insurance needs. She is very knowledgeable, helpful and responsive and has really helped me in this challenging insurance environment. I have no hesitancy recommending Marisol for all your insurance needs.