Farmers Insurance - Alma Roman McCool

This is the worst insurance company I've ever had to deal with. They will never answer your calls or even call you back when you leave them a voicemail. They are the biggest headache I've ever had to deal with and most definitely will not recommend or be using them again myself.

I dealt with both Joel and Alma as my agent. I started with Joel then they automatically moved me to Alma. Every year my coverage was going up 400 or 500 dollars. This is my first property so I wasn't sure if that was normal. Every year, I asked them why my insurance was going up and they replied and said inflation and the value of my home. However, I told them I lived in Townhome and I was being over priced because I only had to pay for coverage of the inside of my house (studs in) , which I sent Alma documents but she refused to read them and decided to tell me I had the right coverage and I wasn't being overcharged. She then went on to tell me how bad other insurance companies are if I ended my policy with them. I do not really write bad reviews but I was so disappointed with Alma a

Early in August my husband and I returned home to find our basement under water...well, the floor was under water, anyway. I called Joel and by the next morning his staff had given me the name and number of a clean up service. They checked in along the way to make sure things were going well. They made sure all the payment details were attended to. We're still in the repair process but the company they recommended is great. I'm not sure what would have happened if they hadn't been there for us but I'm sure glad they were!

Joel’s is the best agent I have ever had and I have needed insurance products for over 35 years. I currently have my auto and homeowners with Farmers. Recently, I needed general liability to work on a large job out of town and Brenda took care of everything in one day. They are amazing. Thank you.

Always helpful and on top of things! Works hard at saving you money and we appreciate them all so much!