Farm Bureau Insurance

Megan is the most helpful agent I have ever worked with. Out of every company I’ve done business with, she stands out as exceptionally responsive, knowledgeable, and supportive. She consistently answers promptly and has been incredibly helpful throughout the entire process. I truly appreciate her professionalism and dedication.

AVOID AT ALL COST. CARELESS - SCAMMERS. My agent WAS Terral Causey and after receiving an extremely high bill due to a discrepancy with HER paperwork that was already filed and in the system, she was unable to revert that charge and get my account figured out, let alone in order. Oh, let me mention as i saw in a previous review as it must be a signature move of hers to act like a super hero (ex let me hunt these people down) When I called, first she acted as if she was shuffling through paperwork trying to find mine and said she will call me back. (After about an hour did i then receive a call back with no resolution and her claiming it was on ME to have filed the necessary "missing" forms. ISN'T THAT WHAT THEY'RE FOR? she also claimed she was unable to reverse that charge or be of any mo

I had a policy only a few months. From the beginning there was issues. They had charged my account multiple times for the “annual fee” which took a few weeks to get refunded after calling numerous times. I had auto payments set up, which they apparently never took. I received a call a week after my coverage had apparently lapsed, they claim I received emails and letter about but I hadn’t received anything, saying “pay $300 and we will reinstate your policy.” I paid the $300 and they responded with “oh it’s not letting me reinstate you, let me check with your agent and call you back.” 4 hours later I got a call back saying “yeah you need to pay the full 6 month premium, which has gone up $400, to reinstate. We need the full $2000 to reinstate your policy.” Even though I had just given them

Just got off the phone with Terral Causey, she’s been an agent there for years. I inquired about a renewal bill and the first thing that came out of her mouth was “I’ve got to hunt these people down.” It was just a simple question as to why the increase but that was the first thing that came out of her mouth, the real reason was a rate increase. That should have been her response not her having to hunt “these people down”. I get it, you get paid based on your book of business but that is not a way to keep business.

Just got off phone with Susan Fleming of Farm Bureau, to verify calcination of auto insurance on 9/13/24 which I never received a response. She was rude asking personal questions, would not give me the amount of refund and hungup on me.