Eberl Claims Service

Eberl Claims Services consistently delivers top-tier claims handling with a high level of professionalism, responsiveness, and technical expertise. Their team is thorough, fair, and efficient, making the entire process smooth and stress-free. I’m especially impressed with their new drone services, which add a modern, innovative edge to their inspections—providing faster, safer, and more accurate assessments, particularly for complex or hard-to-access properties. It’s clear Eberl is committed to staying ahead of the curve while maintaining exceptional service quality. Highly recommended for anyone seeking reliable and forward-thinking claims services.

I totally see why this company has low review scores. Customer service is terrible. No transparency at all. My claim was denied due to an issue from the previous homeowner that we later discovered. Which was totally not our fault. I appealed the decision and later received a phone call from the Director of Operations, Doug Lee. When I spoke with Doug he told me there was a misunderstanding and that they were reopening my claim and sending the field adjuster back out to my home asap. I specifically asked him, does this means you all are reopening my claim and he stated “yes, what happened to your home was not your fault.” He was very sincere on that call. He also said if you don’t hear from the field adjuster by the next day to give him a call on his Louisiana cell phone. Well I

This company caused a massive delay in our home repair. After the insurance company approved removing tile, the restoration company sent their demo team out the same day that Eberl sent their adjuster. The adjuster literally yelled at the demo team telling them not to remove the tile. She was rude, dismissive and arrogant. She said that the tile was not damaged, despite having clear water damage. She said that the water damage was from the rain the day before, when in reality, the water level readings were taken several days earlier. As a result, the demo team was reluctant to remove the tile that day, and it took another week to get a response indicating that our tile was approved to be removed. Use a different company if you don't want to end up like we did.

Thomas Mailhot is an unprofessional adjuster who was dishonest to me in person when he visited my home regarding a claim. He then denied me coverage on some technicality and for something I was not responsible for, we bought the home in 2021 and only discovered the issue this year. I took every appropriate and timely action to correct it but I will still have to come out of pocket for 100%. This is what we have homeowners insurance for. He is what is wrong with the insurance industry, he specifically tried to find ways to not provide me coverage. Not only that, he then took no action to inform me or provide any explanation, he just denied my claim in it's entirety. This company and Thomas clearly take pride in screwing home owners, do not do business with him or this company.

What a terrible company, if I could give -5 stars I would. They consistently send out adjusters to deny claims no matter what the conditions of the property are. Jason Jones ( from Texas) and Darrel (also from Texas) will show you photos of what the damage must look like from other areas of the state and country. They say “if the hail doesn’t look like this my TM (team manager) isn’t approving it and imma be in trouble”. I had State Farm adjusters approve 2 roofs on the same block and then a house on the same block was denied by Eberls. When I told the Eberls adjuster that State Farm had approved the other two roof on that same block he said “oh yeah the company adjusters have more freedom than us and they don’t have a manager watching their backs like we do”!?They show up late and are se