Duane White: Allstate Insurance

1. Multiple Assessments with Identical Findings Allstate has sent multiple appraisers to inspect the damage, and each has returned with the exact same assessment. While consistency is expected to some degree, the uniformity of these reports suggests a lack of independent evaluation. It appears the subsequent inspections were not conducted to uncover new information but rather to reinforce the original findings. 2. Systematic Denial of Claims Under $30,000 Two independent attorneys have informed me with evidence that Allstate has a pattern of denying claims under $30,000, knowing that the cost and effort of legal recourse often outweigh the potential recovery for policyholders. This practice unfairly disadvantages customers and undermines the principle of good faith in insurance. 3. Insuffi

THE ABSOLUTE WORST. We are 10 months into a water leak on our townhouse in Morgantown, WV. These agents have done NOTHING to support the customers. They cut the budget down 20k causing us to need MORE RENOVATION! We could still see visible water damage and they said the job was “done.” No one from Allstate even stepped foot inside the house. Said they would pay for food, but no housing for our family. AVOID AT ALL COSTS.

I've been using this company for a few years, both for car insurance and home owners insurance. Great group of folks who communicate frequently and thoroughly, always notifying me of changes to my plans and the rationale of why it has changed. Sarah T is my agent and she greets me by name whenever I stop in. Would highly recommend them to anyone.

Have nothing but good experiences with this Agency. They are always willing to answer questions I have, or make any changes I need. Always eager to help me with any insurance needs I have. Nice to be treated as a person instead of just another paycheck. I've only recieved great customer service.

We recently moved to Morgantown from the west coast and needed to transfer our policies to a local agent. Along with being polite and professional, our agent made the process quick and easy. We couldn’t have asked for more!