Bruce Martin - State Farm Insurance Agent

Review for Bruce Martin – State Farm Agent I didn’t file a claim. I didn’t need roadside assistance. What I needed was basic competence—and Bruce Martin’s office couldn’t deliver. They mismanaged my coverage on the Explorer, quoted me a lower price for my Jaguar and then charged me $100 more, and raised my premium after I cancelled coverage on two vehicles. Every step of the way, I was met with confusion, inconsistency, and a lack of accountability. It felt like I was being penalized for making responsible decisions. I documented everything—emails, quotes, billing changes—because I believe in protecting others. I’ve since switched to Progressive, and I’m sharing this review to warn anyone considering this agency: double-check everything. Don’t assume the numbers will match the promises.

I’m a customer for over thirty years Bruce has always provided excellent service of all our insurance requirements both timely and professional is always available and a staff that always” follows” up .

I can't say enough how pleased I am with Bruce and his staff. Everytime that I have needed or asked for anything they have always gotten me everything I needed or requested in a very timely manner. Simply put, when Bruce and his staff tell you they are going to do something they will go over and above the normal call of duty to make sure it gets done.

I am extremely disappointed in my experience with Bruce Martin’s office. When I needed their services they weren’t there for me, after being a loyal customer for 8+ years. I would discourage spending your money here. And to insult to injured Bruce nor anyone in his office reached out to try and rectify the situation.

Mr. Martin and his staff have been awesome to deal with. He went out of his way to make sure my claims were handled appropriately and his team make it a pleasant visit every time I come in to the office.