Belinda Shu American Family Insurance

This is the worst insurance company I have ever dealt with. Communication is poor, and I often received misinformation. Despite their claims of having 12 years of experience, my policy was canceled without proper notice, merely sending me an automatic email as a response. Additionally, working with Belinda Shu was a terrible experience. Never again!!!!

I recently had the pleasure of working with Belinda as my insurance agent, and I couldn't be more impressed with her dedication and professionalism. Recently, I forgot to cancel my insurance policy after selling a property, resulting in a few hundred dollars left unused. To my surprise, Belinda reached out to me promptly upon hearing the news. Not only did she recalculate the remaining amount and promptly issue a refund, but she also took the initiative to review my umbrella insurance policy and remove the sold property from coverage. Belinda's proactive approach and attention to detail truly demonstrate her commitment to her clients' best interests. She is not only caring and sharp but also no-nonsense when it comes to ensuring that her clients receive the best service possible. Despite

I've been with Belinda Shu for so many years. Her entire agency is phenomenal! What makes her and her agency stand out is their customer service. She's always making herself available regardless of the issue and the time. They are always keeping an open line of communication and initiating conversations on how to provide the best coverage and save you money. Highly recommend!

I had a car accident in December 2022. Belinda reached out within 10 minutes after I called the office to report the incident. She has always been super responsive, so no exception this time. Throughout the process, all the staff members that I have worked with are very professional, knowledgeable, passionate, and patient. The estimated value they offered is reasonable, actually slightly higher than the amount that I obtained through google-search. Their support and help made this mishap a positive experience, which I really needed, especially right before Christmas. :-) I strongly recommend Belinda and American Family.

I have been with the Belinda Shu Agency for over 11 years. I had a couple of accidents and 1 home water claim. I am extremely pleased with the Belinda Shu Agency's professional and quick service. She guided me through the steps of the claim process with the American Family Insurance claim dept. I highly recommend Belinda Shu!