Bassem Nasr: Allstate Insurance

Worst experience with this office. Unable to reach them directly, a lot of running around, staff is not friendly. After having two policies with them they never updated my information and no one takes responsibility for the errors or offers to resolve the issue. I would not recommend using this agents office.

My former insurance agent, John Ritter either retired or passed away and Mr. Nasr was assigned to me. I've never talked to the man. His wife/assistant is the only one I've dealt with on the phone. She was very condescending and I had a terrible time understanding her through her thick accent. Communication is really key and it just wasn't clear. The emails I've sent to him asking about my coverages for my policy were met with, "contact Allstate, I'm not an underwriter". Any time I needed any answers, I was given a number to call. NO HELP WHATSOEVER. I asked him via email, what use are you beyond collecting a percentage of my policy? No response. I am changing agents. I strongly advise against having him as an agent. He has been nothing but USELESS.

My insurance monthly plan increased by double the amount. I was paying $117 monthly and increased to $240. I cancelled the insurance before my next monthly payment and they charged an additional $41. I tried reaching out to Mr. Nasaar and received no response or email to discuss these charges or to negotiate a new plan. It was quite shameful to receive such service and to try to reach out to the owner and the company to resolve this concern. I do not suggest Allstate. What a shame... please do your research and shop around before committing to this agency. Don't make the same mistake.

I've been with this agency for more than10 years. Reid was great, and since Mr. Nasr took over, he has always asked if I have any quesitons or concerns. I havent had any issues, but it is nice to know I can talk to a person if I have any questions. (I just tried to get a human at the DMV last week, so I appreciate being able to pick up the phone and talk to someone if I have a problem.)

Extremely disappointed with the communication with this office. I’ve been trying to have a policy holder issue resolved for over a month and despite calling and emailing multiple times, it seems my business is no longer important to them since they already have my money. For anyone out there encountering similar situations please make sure you report them to Corporate and the CA Dept of Insurance. They must be held accountable of their practices.