Auto-Owners Insurance Lakeland Regional Office

We recently experienced our first car accident when another driver hit my husband and son. It was actually my husband’s very first accident ever, so naturally it was overwhelming. By the grace of God, they are both okay — and we are so incredibly thankful. From start to finish, the entire claims process was seamless. Our claims representative, Kendall Locke (Claims Representative – AIC, Lakeland Claims) with Auto-Owners Insurance, made everything so easy. She was extremely responsive by email and phone and always took the time to answer our questions thoroughly. With medical concerns and everyday responsibilities already on my plate, the last thing I needed was added stress. Kendall handled everything with professionalism, compassion, and efficiency. She truly helped lighten the load dur

I am so impressed with this company! I was in an accident with a driver insured by Auto Owners and I was amazed and so impressed with the speed and quality of service they gave me in navigating the process. Shelby was my contact agent and she was A + quality from start to finish. She was knowledgeable, efficient and most important to me, kind and reassuring. Shelby and Auto-Owners made a potentially stressful situation into a pleasant one for me.Thank You!!

Kendall Locke was our adjuster following an auto accident that was not my fault. I was having difficulty with the other driver's insurance company and she stepped in and satisfactorily assisted in finding a solution to our benefit. She was so helpful, kind and understanding. She is an excellent representative of Auto-Owners Insurance Co. If anyone has an auto insurance incident, and needs help, I would highly hope you are directed to Kendall. Thank you Kendall for being there.

Outstanding Service from Stephanie Pridek I had an excellent experience working with Stephanie as the representative handling my insurance claim. From start to finish, she was professional, kind, and genuinely caring. She always answered my calls and took the time to listen to my concerns and answer my questions. It was clear that she truly wanted to help and make the process as smooth as possible. Her communication was exceptional, she kept me informed every step of the way and made sure I understood what was happening. Dealing with an insurance claim can be stressful, but Stephanie’s patience and compassion made the entire experience so much easier. I’m very grateful for her help. Stephanie is definitely an asset to Auto-Owners Insurance.

I had the pleasure of being in contact with auto owners, via Rigo, due to an unfortunate situation... Rigo is awesome! Im even considering checking out insurance quotes because of him. He handled the situation very professionally, kept in touch, quick responses. He's amazing!