Auto-Owners Insurance Forest Regional Office

I have a claim on my vehicle that was handled by Auto owners. Melissa Johnson and I must say that she was the greatest to work with . She went way and above beyond to see that the claim was handled correctly. Efficiently and in a timely manner. I recommend Auto-Owners to anyone needing a great car and home insurance company and most of all with efficient people to work with like Melissa Johnson. Thanks again for everything!!!

Todd C with Auto Owners customer service and assistance cannot go unnoticed. He was very patient with me throughout my entire process. He made such a stressful time seem like a breeze. He explained all information throughly to me. Did not get frustrated when I asked questions that he may have already explained to me for my understanding. It’s been a long time since I have experienced this type of customer service and I want to thank him for his service and let his company know how lucky they are to have him on their team! Thanks again so much Todd!

This is crap insurance!!! They may start off with lower premiums but they end up increasing it at renewal time. My car insurance increased by 40% at renewal time so I ended up switching to another company. I still have my homeowner’s insurance through Auto-Owners. In the 3 yrs. that I have been a customer, I filed 1 claim for hail damage to my roof. The claims adjuster returned my telephone calls 10% of the time. I was passed around to different adjusters. My claim was ultimately denied. Customer service constantly told me my claim was closed and that there was nothing else to do on the claim which I later learned was incorrect. That prompted me to file an appeal. My 10+ neighbors had their claim approved for hail damage to their roofs in a very timely manner. Several weather reports, spe

Chris Kirby, our insurance adjuster, handled our claim very quickly, efficiently, and professionally. He answered our questions in a timely manner and made sure we had the information we needed from start to finish. I highly recommend Chris to handle insurance claims with Auto Owners! Thank you Chris! The Scruggs Family

Joey S. was an amazing help. When a policy holder backed into my daughter’s car I was worried about how going through his insurance was going to be. Thankfully, Joey helped get it fixed quickly. His communication was excellent and there were no issues getting it repaired, or getting the rental car. Thank you for your superb service.