Allstate Insurance: Javier Pena

Working with Christopher was such a pleasure today. He made a really hard process we're going through, really super easy and stress-free. We are so relieved. We appreciate your help and you have put our nerves and stress at ease! Thank you.

I was charged twice this month. Apparently, they don't cancel policies so they aren't affected. They charged me for a final payment on a policy that should have been canceled by request, and they also charged me the down payment on a new policy. They never explained to me that I would have to make two payments. I understand that you cancel a policy and they'll open a new one for you starting the next day at 12:01 a.m.

This place really cares about your needs. They are super helpful and super kind!! I completely trust them with all my insurance needs!!

This company is a NIGHTMARE! My house was struck by the storm in houston with over 100 mph winds and my whole fence was blown away. I was without power. My son had a 103 temperature and my dad has stage 4 cancer and he needs oxygen support. I was told I would get additional housing expenses and I was connected with a housing company for hotels since it was 95 degrees. Later on they said my father and son could survive in the heat and they won’t pay for my expenses. They charged me $3600 in May 2024 with an $8000 deductible and counted my fence damage at $2400 when the materials cannot even be bought with that!! They offer me $3000 for the wind and hail damage on my roof and say well that’s below your deductible but you have roof damage so pls get it fixed! I guess that was their way of bei

Mr. Pena and his staff have provided impeccable service/support to me "every time" I have needed anything. He has been my agent for over 30 years and has always ensured my decisions were in my interests both short and long term. I'm truly Blessed to have him for my agent.