Alicia Morales: Allstate Insurance

Terrible customer service. They never answer the phone and when they call you back it’s always days later. Anything I’ve ever needed I’ve always called the (800) number. You are not in good hands here.

She never answers the phone or can never get a call back. (Main reason why we cancelled) We decided to cancel & got charged twice in a month on our last month.. Again, no answer when I tried to get in contact with them for an explanation. Not professional here at all, just save your time & go somewhere else.. Alicia does not take care of her clients.

Alicia morales was a disrespectful wen we was in the office asking for help on a claim.

After years of dealing with brokers and other A rated companies, I decided to switch due to an enormous error they made that cost me hundreds of dollars. I called Alicia and she quickly helped me with my various polices. Her quotes were similar in pricing but the quality of service is absolutely worth it. Any time I have a question, her office staff is responsive and very professional. I have have had an excellent client experience with my many policies. I highly recommend her and her office.

Alicia and Leidy are wonderful to work with. I needed insurance for home and auto and they were quick to insure me properly and at a very reasonable price. Would recommend this agency to anyone and everyone.