Alecia Francis - State Farm Insurance Agent

Alecia and her Staff are great at what they do; great information and advice on insurance needs. I've been with her agency for almost 12 years now and the level of care has not changed. They are attuned to my needs and make sure my concerns are addressed across the board with all lines of my insurance. Great people!!

Amazing step by step help on understanding of all policies on life insurance. For someone, who has never been through the process before she made it very clear on what was offered and what the conditions are. I accidentally!!.. held her up way past her work hours I believe but she didn’t mind taking the time out to help me find a policy that best fit me and my family. Thank you so much Janet!!!

I'd just like to say for the 'year' that I've been dealing with State Farm insurance for auto purposes, it all started out great, so I thought. I don't have the time, or the energy to go into any of the back forth negative details that I've gone through with a particular agent. Nor do I care to speak negative about anyone in spite of. I'll just say that for the 1st time when I spoke to Collette Shaw, today, she spoke with such professionalism and patienc., And she had a soothing calming tone in her voice. She took the time to explain some things in details in a 20-25 minutes conversation that no other individual had in an entire yr. I really appreciated that! Because I was lacking understanding of a couple of things. Those 5 stars are for her. Because great customer service (and kindness

We would like to express our sincere appreciation to Janet with the Alecia Francis State Farm Insurance Agency for her outstanding professionalism and customer service. From the very beginning of our claim process, Janet went above and beyond to ensure everything stayed on track. She consistently followed up with the insurance adjusters, making sure our questions were answered and any delays or bottlenecks were promptly addressed. Her communication, patience, and genuine care throughout this process truly set her apart. Janet exemplifies what professionalism and compassion in customer service should look like. Thanks to her persistence and attention to detail—and with the support of Ms. Francis—we were finally able to settle our claim and complete all of the repairs on our home after the

Tiffany was very helpful and genuinely cared about my insurance needs. I appreciated her honesty and respectfulness. Ask for Tiffany and you will be in good hands.