Alabama Medicaid Agency

I wish I could give a zero!! I get treated better in a McDonald’s drive thru!!! Who ever answers the phone needs to fired. She’s very rude…she yelled at me and when I asked to speak with the supervisor she said she was the supervisor (not likely) and hung up on me. Very unprofessional and I’m contacting the regional office over this matter. These are people lives we are talking about. If it’s that much of an inconvenience you shouldn’t be in the customer service field! Absolutely not acceptable! 1/20/26

I visited this office only to request written confirmation of my child’s Medicaid end date so my employer could prevent a gap in coverage. I was not asking to extend coverage or change eligibility in any way. Unfortunately, the first representative I spoke with did not comprehend the request, repeatedly interrupted me, and failed to explain policy or options. Instead of seeking clarification or assistance, she dismissed the situation and sent me to another representative due to her own inability to address the issue appropriately. Thankfully, the second representative listened, understood the policy, and helped resolve the matter correctly. The contrast in professionalism and competence was very noticeable. I understand Medicaid policies are complex, but respectful communication and kno

ZERO stars whoever answered the phone at 3:55 july 30th 2025 should be fired immediately. I'm never one to say things like this.. My husband is actually going to their office to complain to whoever is in charge because I had her on speaker with her and my kid listening and they both were in shock..

Allow your case workers to talk rudely and hang up in your face when you're child is sick of all things. And to tell me i need to do a better job as a parent? The fact you also told me you could take my medicaid away from me and my kids like you have that authority. Highly unprofessional. Abusing your power it seems like. My lawyer will be contacted and I also recorded those calls.

They don’t give you the time of day. Most of the time don’t answer calls and when they do they’re rude.